Cancellation of Orders

All orders which have been processed and delivered cannot be amended and cancelled. You may however arrange for a return & exchange after you have received your orders. Please refer to our Return & Exchange and Refund policy

You may cancel your order as long as your order is not being processed by contacting us via email order@autumnz.com and we will provide you with a few solutions .

 

Return and Exchange Policy

Exchange is allowed within 7 days after item is sent out. Exchange will not be entertained once it past the stipulated date. Item must be in its original and good condition to be acceptable for an exchange. All items are exchangeable if above conditions are met except for underwear (panty) even it is unwrapped and in good condition due to hygiene reasons.

Please drop us an email order@autumnz.com  indicate your order number and item for exchange and new item to be replaced. It is advisable that you exchange for another item of the same value or more as no refund will be given if the amount of the newly exchanged item is lesser than the amount of original purchase.  Once we confirm the exchange via email, customer needs to pay for any shortfall, if any results from the exchange.

To ensure no delay or lost in mail, we only accept item sent back to us via courier service. Likewise, we will send the newly exchanged item back to you using courier service as well. Both Postage Fee will be borne by the customer .Unless there was an error on our side , we will bare both the postage fee for both sides.

Once the exchange is confirmed via email, we will advise you the additional item costs & shipping fee, if any to be charged to you. You can bank transfer to us via the following options:

1) Normal bank transfer to the following bank account and indicate your order no. at the transfer note.

  • Bank Name: MAYBANK
  • Account Name: ATZ CARE SDN BHD
  • Account No: 514383518590

After transfer is made, kindly notify us at order@autumnz.com with the following information. Revised orders will be processed upon confirmation of payment on the same day and shipped out the following day.

  • Order No: 
  • Your Name:
  • Payment Amount & Name of Bank: 
  • Date and Time of Bank-in: 

Note: 

No refund be given if item exchanged is lower than the original cost of item.

All products on Clearance price are not subjected to the return and exchange policy

 

Refund Policy

All goods sold at our website www.autumnz.com are not refundable .

In the event if there is an error from our side , kindly contact us via order@autumnz.com and we will help you out with your case .